Customer Care

• Contact Information
• Legal Information
• Secure Orders Online
• Fabric Swatches and Color Samples for Custom Order
• Return Policy for Standard Purchases
• Sales, Promotions and Discounted Items
• Custom Made-to-Order Items

Contact Information

To place orders by phone please call between the hours of 10 a.m. and 6 p.m. (Eastern Standard Time), Monday through Friday. Messages left after hours or on weekends will be returned promptly the next business day. Please feel free to contact us anytime with questions or comments regarding products, order status and swatch samples at:

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Legal Information

Dawn Price Baby's goal is to provide the customer with only top-quality, safe products. We cannot, however, be held liable for any accidents resulting in personal injury that involve any products sold on dawnpricebaby.com. Prices, availability and estimated delivery times are subject to change at any time.

Secure Orders Online

Orders placed on dawnpricebaby.com are completely secure and our customer information is kept private.

Fabric Swatches and Color Samples for Custom Order

Upon request, Dawn Price Baby can supply you with fabric swatches and/or color/finish samples in order to assist you in making your product selection. In order to process your request, a valid credit card number is required, although no charge will be incurred if the fabric swatches and/or color/finish samples are returned within 3 weeks. If the samples are not returned within the 3 week period, a charge of $20 will be incurred for each unreturned sample set. If you decide to order a specific product, you may keep the corresponding sample to assist you with your further decorating needs.

Return Policy for Standard Purchases

Dawn Price Baby is dedicated to customer satisfaction. If you are not satisfied with your Dawn Price Baby standard purchase within the first 14 days of your delivery date, you may return it for a refund, exchange or store credit. All returns are subject to the approval of our Customer Service team. Returned items must be unused, in their original condition with all-packing material, manuals, instructions, and registrations card(s).

In order to begin the return, exchange or refund process, simply send an email to customerservice@dawnpricebaby.com with the following information:

1. Original Order number
2. Product number and/or product name
3. Reason for the return
4. Action desired i.e., replacement, exchange, or refund

Our Customer Service team will send you a return email with a Return Authorization Number (RA#) and instructions on how, and where to send the package. The RA# is valid for 10 business days. If you return an item after the 10 business day window or if the Customer Service team deems that the product does not meet the predefined return conditions, your product will be shipped back to you at your expense.

Upon receipt of your approved return, Dawn Price Baby will issue a refund for the purchase price of your item(s) to the credit card used for your purchase, issue you a store credit or ship the item you have selected in exchange.

For your protection, please use UPS or Insured Parcel Post for shipment. We can only refund shipping costs if the return is approved as result of our error. The customer remains responsible for actual shipping charges, including all items shipped to you free of charge.

Please allow 15 business days from the time the item is returned to process a refund. Please note that credit card refunds may not appear until the following billing cycle.

Important Notes:

• Dawn Price Baby will refuse all returns without an RA number;
• There will be a 15% Restocking Fee applied to all returned items;
• Unfortunately, we can not refund shipping costs, and the return shipping costs are the responsibility of the customer;
• If you chose to return an item you received with free shipping, you will receive a credit or refund for the purchase price minus the appropriate shipping costs.

Sales, Promotions and Discounted Items

All sales on discounted, promotions and sales items are final. Sales promotions cannot be combined with any other offer and are not applicable to custom made-to-order items or special orders, unless specifically stated in the offer.

Custom Made-to-Order Items

All custom made-to-order items are final sales. We cannot accept any cancellations, or returns due to the nature of our business of providing customized products. Shipping time frames reflected in product descriptions are based on estimates from the designers. In the event of a shipping delay, Dawn Price Baby will notify you promptly and cannot be held responsible for shipping delays beyond estimated delivery times.

Please refer to the Shipping Policy, Options & Rates section for shipping details.

All Custom made-to-order items require payment in full upon order, since Dawn Price Baby artisans craft these items to your specifications. To discuss your custom details with an in-house specialist, please e-mail customercare@dawnpricebaby.com or call us at 202-543-2920.