Customer Care

Customer Care

To place orders by phone please call between the hours of 10 a.m. and 6 p.m. (Eastern Standard Time), Monday through Friday. Messages left after hours or on weekends will be returned promptly the next business day. Please feel free to contact us anytime with questions or comments regarding products, order status or anything else you want to discuss at:

Dawn Price Baby
325 7th Street, SE
Washington, DC 20003
USA

Email: info@dawnpricebaby.com
Toll Free: 1-866-934-BABY
Fax: 1-202-543-2921

 

Sales, Promotions and Discounted Items

All sales on discounted, promotions and sales items are final. Sales promotions cannot be combined with any other offer and are not applicable to custom made-to-order items, stroller or stroller accessories, gift cards, or special orders, unless specifically stated in the offer.

Registry Completion Discount - 10% off - if you registered at Dawn Price Baby and didn't get everything you wanted, we will give you a one-time discount of 10% off* of everything left on your list that you would like to buy. Simply come into any of our store locations or contact us at customercare@dawnpricebaby.com after your shower date for assistance. 
(*Discount does not apply to strollers, stroller accessories, furniture, custom order, gift cards, car seats or highchairs. Offer available for registrants only; gift-givers will not receive the completion discount.)

Multiples Discount - 10% off - If you are buying for multiples and the parent, then we can help! Dawn Price Baby will give you 10% off* when you buy more than one of the same item. Simply come into any of our store locations or contact us customercare@dawnpricebaby.com.
(*Discount on like items only, excepting differences in color. Offer available for parents only; gift-givers will not receive the multiples discount.)

Custom Made-to-Order Items

All custom made-to-order items are final sales. We cannot accept any cancellations, or returns due to the nature of our business of providing customized products. Shipping time frames reflected in product descriptions are based on estimates from the designers. In the event of a shipping delay, Dawn Price Baby will notify you promptly and cannot be held responsible for shipping delays beyond estimated delivery times.

Please refer to the Shipping Policy, Options & Rates section for shipping details.

All Custom made-to-order items require payment in full upon order, since Dawn Price Baby artisans craft these items to your specifications. To discuss your custom details with an in-house specialist, please e-mail customercare@dawnpricebaby.com or call us at 202-543-2920.

Legal Information

Dawn Price Baby's goal is to provide the customer with only top-quality, safe products. We cannot, however, be held liable for any accidents resulting in personal injury that involve any products sold on dawnpricebaby.com. Prices, availability and estimated delivery times are subject to change at any time.

Secure Orders Online

Orders placed on dawnpricebaby.com are completely secure and your customer information is kept private. The following is a description of the steps Dawn Price Baby through Yahoo! have taken to protect your information from misuse when ordering through Dawn Price Baby.

Secure Socket Layer (SSL): Our online store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time th store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our 3rd party servers.

CISP Compliance: Yahoo! Store is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

Dawn Price Baby was created and proudly based in the United States of America.